You may return most new, unused items within 30 days of delivery for a refund. There is a 20% restock fee if the item is returned due to customer error. The customer is responsible for the return shipping costs if the return is a result of your error (Not if received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.International shipments it is the customers responsibility to determine if there are any taxes or import duties payable and to make arrangements to clear and pay these fees if applicable.
We broke our vise jaws and ordered a new set. They arrived quickly and we're back in production. Thank you!
Good, other than we've somehow managed to break two of them already. Not sure if we are clamping too hard on them or being too rough when machining.